Abstraction, perception, and the human mind: hidden challenges in business modelling
The individual perceptions, culture and value orientations, either consciously or unconsciously, might be responsible for fictitious and problematic elements included in a Business Process Models. In this article we are borrowing a study developed for information systems modeling, that we believe can put new perspectives in our field of study. Abstraction and mental representation are crucial stages in the process of modeling. Schichl and Pidd concur that a model is a represe
